Shipping policy
Order Processing
All orders require processing time prior to shipment.
Processing times vary depending on the item and may take [ 3-5 business days or longer for custom pieces].
Please note: Processing time is separate from shipping time.
Shipping Carrier
All orders are shipped via UPS (United Parcel Service).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
Delivery times are determined by UPS and may vary based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 2–5 business days (after processing)
- Expedited options may be available at checkout
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
Exquisite Specialty Shop is not responsible for orders shipped to incorrect addresses provided at checkout.
If an order is returned due to an incorrect address, additional shipping fees will be required to reship the package.
Lost, Stolen, or Delayed Packages
Once your order has been shipped and accepted by UPS, Exquisite Specialty Shop is no longer responsible for the package.
We are not liable for:
- Lost or stolen packages
- Shipping delays
- Delivery issues caused by UPS
All claims must be filed directly with UPS using your tracking number.
Signature Confirmation (Recommended for High-Value Orders)
For high-value purchases, a signature may be required upon delivery to ensure safe receipt of your order.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos immediately
- Contact us within 48 hours of delivery
- File a claim with UPS
We will assist as needed, but all shipping damage claims must go through UPS.